Introduction
Canuck Mechanical Ltd. (“Canuck Mechanical,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information.
Information We Collect
We may collect the following types of information when you visit our website or contact us:
- Contact details, such as your first name, last name, phone number, email address, and physical address, when you submit our online contact form or communicate with us by phone or email.
- Service details, such as the description you provide about your plumbing, heating, cooling, or electrical needs.
- Technical information, such as IP address, browser type, and general usage data, which may be collected through standard web server logs and analytics tools to help us maintain and improve the website.
How We Use Your Information
We use the information collected for the following purposes:
- To respond to your inquiries, provide quotes, schedule appointments, and deliver plumbing, heating, cooling, and electrical services.
- To communicate with you about your service requests, project updates, billing, and customer support.
- To operate, maintain, and improve our website, including monitoring performance and user experience.
- To comply with applicable legal and regulatory requirements.
Legal Basis and Consent
By submitting your information through our website contact form, emailing us, or calling our office, you consent to our collection and use of your personal information for the purposes described in this Privacy Policy. Where required by law, we will obtain additional consent before using your information for new purposes.
How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- With trusted service providers who assist us in operating our business (for example, IT support, website hosting, or email service providers), subject to appropriate confidentiality protections.
- When necessary to complete work you have requested, such as coordinating with suppliers or subcontractors in relation to your plumbing, heating, cooling, or electrical project.
- When required by law, regulation, or legal process, or to protect our rights, property, employees, or customers.
Third‑Party Services and Links
Our website may include:
- Embedded Google reviews and logos of manufacturers and professional associations (such as Amana, Goodman, Honeywell, Navien, and others).
- Links to external websites, including manufacturer, association, or partner sites.
These third‑party sites and services are governed by their own privacy policies, and we are not responsible for their content or practices. You are encouraged to review the privacy policies of any third‑party websites you visit.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- To respond to your inquiries and provide services.
- To maintain appropriate records of our work and customer interactions.
- To comply with legal, accounting, or reporting requirements.
When personal information is no longer required, we will delete, anonymize, or securely store it in accordance with applicable laws.
Security
We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal and contractual limitations.
- Withdraw your consent to certain uses of your information, where consent is the basis for processing.
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so that it can be removed.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Canuck Mechanical Ltd.
100‑1797 Lyon Street S.
Prince George, BC, V2N 1T3
Phone: 250‑564‑4567
Fax: 250‑596‑9372
Email: info@canuckmechanical.com
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. Any updates will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted indicates your acceptance of the revised policy.